Customer Testimonials
Jordan was great. This was our first contact. He ensured I was kept up to date and understood all that was done to my car. I look forward to working with him in the future. Your survey is not so good. It only show sales for “Reason For Visit.” I was there for service only so remaining part of the survey is N/A.
Clean and comfortable waiting room. Mark was polite and professional. He made our trip enjoyable. His advise to get our 90 k mile checkup now was a great idea and the Uber ride was convenient.
I needed a new battery. They were very helpful.
Jeff was great to work with! Can’t wait to do business again! Sincerely John
Servicing my Forrester here is easy peasy. Mark is knowledgeable and is always able to answer my questions.A shout out to the mechanics too who get me in and out in a timely fashion.
I was able to make an appt same day. Service process was super transparent. Communication was clear. You guys always give me a heads up when something pricey is coming and I really appreciate that.
The service department is fantastic. John is wonderful. Everything from the time I stepped on the property to the service I received after buying my car was great. The staff at the dealership are wonderful. Friendly, helpful and knowledgeable.
i love getting my subaru serviced here, they are very efficient and so friendly! thanks!
The team here is always friendly and eager to help. They go above and beyond for their customers.
Dependable on time service quality work adviser was new to us and was ok time will tell the new AI appoint system is pathetic not user friendly seems like another excuse to get rid of someone’s job. I’ll be calling advisor directly to schedule
This is an excellent dealership. They take the time to both hear and understand your concerns.
Mark is terrific!! He always takes good care of me! I miss the personal touch when you call on the phone! I understand AI and the cost savings but would hope you would see the value of a real person!!
I purchased my first vehicle from Subaru Superstore of Surprise back in 2018, and it remains one of the best car-buying experiences I've ever had.
After my previous car suffered an engine failure, I was looking for a reliable replacement and found a 2013 Hyundai Azera with very low mileage. The dealership was asking around $21,000, but I had a firm budget of $17,000 out the door. While we didn't reach an agreement initially, the team stayed in touch, continued working with me, and ultimately honored the deal at exactly $17,000 OTD.
What impressed me most was how professional, respectful, and helpful the ... Read More Google - Jun 6, 2026
The dealership was clean and visually stunning. Very well organized and technologically updated. Made things very easy and fun to look around.
In and out quickly and no hassle. Jeff was amazing and without a doubt made this all happen...
Very fair and helpful. Had an issue before regarding service, but was resolved in next visit. Everyone is very friendly.
Outstanding service by Jeff and his team. Arrived close to 6 pm and were completed and on the road home by 7:30 pm. A truly professional team and a pleasure to get to know them.
Jordan was kind and listened to my concerns. He did a great job!! Thank you!
very professional, fast, accurate, aim to please, did not try to change figures, I would recommend and plan to use them again
Mostly great. My only complaint is that technicians didn’t reset the tire pressure warning light.
Easy and great Oil change tire rotation inspection done well. Coffee and snacks good Good good
Good service. They did work on time and well Good coffee and snacks nice airy waiting room
Excellent service, curtious and professional.
Dealership has a good supply of new and used cars, a well staffed service area and support staff.
Pretty smooth and straight forward. I walked in with questions and drove out with the answers, keys, and a truck.
I am writing a separate review for John Williams. He did a superb job in meeting with my wife and myself and guiding us through the purchase of a 2026 Forester Touring. John was the first person we met with upon arriving at the dealership. He made us feel welcome and special immediately. He listened carefully as we shared our concerns. He took the amount of time necessary to review the features of different vehicles. His easy going manner was a pleasure to deal with. After the sale was complete, John spent a considerable amount of time to explain some of ... Read More DealerRater - May 29, 2026
We had the best experience ever at this dealership. We were made to feel welcome the moment we arrived. John Williams was the best salesman we have had in over 50 years of buying cars. He took the time to clearly explain all about the vehicles offered. He made us feel special immediately. We ended up buying a 2026 Forester Touring and are thrilled with it. The discussions we had regarding our trade in and the purchase price were seamless. Steven was a pleasure to deal with in negotiating the terms of the sale. Todd and George were both extremely professional in ... Read More DealerRater - May 29, 2026
Great staff always friendly and helpful, quick and easy experience every time. Love that you provide such detailed information about the inspection and video with it.
My wife's car had the fuel gasket recall performed to prevent fuel from escaping. Well, she filled the tank after the repair and fuel was leaking afterward so Much so we could smell it when we out the front door. I am hopeful since I also had my car recall addressed and no problem yet. Never had fuel leak prior to repair ever
This review is for Darren in the parts department, had an issue with the middle row captains chair in my Suburu Ascent, I live in Lake havasu and have an office in Las vegas, stopped at the dealer there and the quote for the seatbelt, (that my 9 year old grandson thought it would be cool to cut with his new scissors) was extremely high for the parts and labor, service writer in Las Vegas was rude enough that I will never go back. they are the closest dealer to Havasu but after ordering the part from another dealer in North ... Read More Google - May 27, 2026
I appreciated the no pressure sales. It’s a big decision and it takes time.
Everything went smoothly. No issues.
Good experience overall just frustrated that my appointment time was 9 am and the work wasn't started until 11 am. Fortunately I was offered a loaner for the day and that was very much appreciated.
Mark was great. No pressure and did exactly what I had requested. He also washed my vehicle saving me time and energy. Dale in parts is great as well. He answered my questions and provided needed information to make my decision to have service handle the work.
The purchase process was very easy. I was treated fairly and with respect. I strongly recommend this dealership for vehicle purchases and service.
Very helpful! Showed and drove vehicle with salesman knowledgeable and kind nice waiting room and snacks
This dealership is what outstanding is about, they handle the customer relation with the utmost pride and concern. This dealership is where I originally purchased my 2021 Ascent Limited new and because of their outstanding customer service is the reason I purchased another Subaru, I purchased a 2025 Outback Limited in Arkansas which also had an outstanding service relationship with their customers.
I wish I could say all dealerships are outstanding but unfortunately they are not. Find that one dealership that provides the care you deserve and build an outstanding relationship with them and you’ll always be treated fairly. Don’t ... Read More DealerRater - May 22, 2026
Glenn always does an excellent job taking great care of my car, making my visit easy and enjoyable.
Used car inspection was very detailed and the work was completed in a timely manner. Dominique provided excellent customer service with thorough explanations, recommendations, straight forward quotes and planning tools for future maintenance requirements.
Great service... Jordan set me up with 16,000 mi service without an appointment... usual synthetic oil, oil filter change, air filter change, tire rotation, vehicle inspection with break pad measurements and more. Done in an hour and a half. He did recommend an appointment next time.
A clean modern professional dealership which offers excellent service in a beautiful environment and lives up to what they promise
Absolutely incredible experience buying a car with Subaru Superstore of Surprise. I came in to check out a Nissan they had available and Ronnie was quick to assist me with checking out the car and taking it for a test drive. He and everyone else were very friendly. There is no pressure to buy here if you come to look. They don’t hassle you to make a deal nor do they try to sell you cars you aren’t there to look at. It’s very to the point and a very comfortable experience. I had such a poor ... Read More Google - May 18, 2026
I dropped off my car, was quickly checked in, and quickly checked out when I came to pick it up. I did have to call to check on it though as I was not told it was finished.
Service quality seems good and reliable but my car came back this time with a dirty driver seat--guess they don't use the plastic seat covers any longer?
Came directly from very poor 2 hour experience across the street (Hundai). Subaru of Surprise was easy to deal with, straightforward and honest.
Scheduled maintenance visit. I was kept well informed during the entire visit. Good customer service.
Efficient, fair, excellent I only have my Forrester serviced at Subaru Superstore of Surprise although another Subaru dealership is much closer to me.
Good quality work and on time. I appreciated the team staying in contact with me through the process.
We have always appreciated the great service supplied by your dealership. In your service people are always hospitable and willing to help. Thank you very much for your help once again. Walt Kadle & Anita Wattier
In comparison to other Subaru dealers that we had visited prior to purchasing the vehicle from the Superstore of Surprise we had a great experience. Collyn great us since we arrive, he treated us with respect and gave us space to ask questions and discuss the choices. He was very caring and respectful through our interaction. We (the Evans) have commented the good feeling to be at your dealership. Kudos to Collyn and thank you to the management for the positive experience.
Mark was super nice and professional while assisting me at the counter for my oil changed.
As usual, 5 star service. Mark was very professional and friendly. This service department never disappoints. Thank you
My experience with Glenn was not positive, he was rude and demeaning. This was my first time at the subaru dealer and Joey had to step in since he escalated the situation.
Everything was great. Glenn was knowledgeable, efficient and did what he needed to do to make my experience great
The entire team and management was able to get me what I was looking for in and out in one day. Able to pivot on a moments notice with the upgrades and sourcing from the other sister location. As a third Subaru owner, if a need for a fourth Subaru in my lifetime comes about, if the same staff is there, I would come back to shop with them. It’s about the staff as much as it id about Subaru.
George and Jeff were phenomenal. They were patient, worked with our indecisiveness, and ultimately helped us get the best deal. Jeff also went out of his way to make my 2 year old feel more comfortable with having to wait so long and gave her hot wheels to play with. It was something small but truly made the experience even better.
Our salesperson, Jeffrey Hurst, was genuinely one of the most personable and disarming salespeople I have encountered in decades of buying cars, and I mean that as both a compliment and a caution. My wife and I came to Subaru Superstore of Surprise on April 30th to purchase a new Crosstrek as an anniversary gift — our 32nd — and to trade in our 2024 Ascent, which we had also purchased at this dealership just five months prior. We left feeling good about the experience. Within days, however, a careful review of the contract revealed a series of significant discrepancies between what was ... Read More DealerRater - May 4, 2026
Great service experience. Thank you to the unseen technicians who professionally serviced our Subaru Forester. Thank you to you Sandy who showed me the ne Outback while my vehicle was in service.
Outstanding in every way! I had a terrible experience with my first Subaru purchase from another dealer, so working with t,his professional, friendly group was a big treat.
Great customer service always delivers. Provides rides home and washes the car. Explains why the service needs to be done
Great experience. Collyn was knowledgeable and friendly. No crazy sales pressure; just great friendly service. Once we decided on the vehicle we wanted, we were out the door in less than two hours. I highly recommend this dealership and especially Collyn.
Mark kept me in the loop regarding my car. Very much appreciate him and team!
Definitely recommend amazing and professional staff making it a great experience and extremely helpful in getting me in my first car.
Overall very good. This last service took longer than expected for an oil change/tire rotation with an early AM apt.
Our Subaru was totaled in an accident. Over the years, we have been impressed with the service department. We started and stopped shopping for a new Subaru after visiting this dealership. Our experience from driving different models, to questions, to financing was painless and seamless. Everyone was knowledgeable and patient. Happy staying with our Subaru family.
Very positive experience in purchasing new vehicle from start to finish! One of the cleanest dealerships with friendly knowledgeable staff.
My wife and I were treated very well by the people at the Surprise dealership.
All services were performed as expected. Great customer service and all work performed was excellent.
After visiting MANY dealerships throughout the valley, we finally found a salesperson (Garrett) and a dealership that were upfront about pricing and actually wanted to earn our business.
Answered many questions, patient,unruffled when we switched plans. Friendly and knowledgeable. Great experience all around
Very efficient, friendly and supportive dealership. They make contact with owners on a regular basis to assure their automobile is in perfect condition.
Beautiful dealership. I knew I was in the right place when I drove past the Service Entrance and a kind, patient young employee came and got me.
The salesperson-Sandy was very patient with us as we looked at cars. Made certain we were comfortable and understood all the details. We will definitely recommend Sandy and the dealership!
Fast and friendly service Very helpful with my key fob Parts replaced the battery and Only charged for the part Oil change was very smooth
Had the car in 3 times and they had a difficult time determining what was wrong. Did a valve body change, didn't fix it, charge $3000. Next had to call Subaru warranty to see if they would discount new $9000 transmission as we were just out of warranty, No. Then found ignition coil was miss firing, fixed for $600. Car is now running ok. But, could have had to buy a new transmission if the new tech hadn't figured it out. Still unhappy about having to spend the $3000.
Fast, friendly, professional service with good communication and truly exceptional customer care from start to finish.
I had a very pleasant experience at Surprise Subaru and with John Williams. The whole team was very professional and adamant about getting me into my perfect vehicle inside the budget I had to work with! Would highly recommend!
My salesman was Joe Hall. He was the most honest & straightforward car salesman I have ever worked with. I never thought I would trust or buy from a dealership again. I would absolutely buy from Joe Hall at this dealership again, and have already recommended him to friends who are car shopping
Collyn and the staff at Suburu were all great and made the buying process easy. They were very upfront about the history of the car and the pricing. We are very excited about our purchase!
Always quick, priced well, and easy to schedule an appt Everyone is always helpful even if the advisor you scheduled with isn't here
Glenn, was great, took the time to see if my car needed a computer update when I came in for an oil change. My car needed an update, and he got the update done. Only thing I notice was that it appeared like Glenn was the only one working the service desks. Glenn desk was compeltely cover with work orders while the other service reps had clean desks.
I arrived at the service department early for my appointment. They were able to accommodate my early arrival and take care of my issues professionally and quickly.
Professional, polite, knowledgeable
Very disappointed that you now have automated booking - we want the personal touch of scheduling with a service advisor!!!
Best car buying experience I have had. Collyn did a great job and was really knowledgeable. Great sales team!
The process was great with one exception. The closing was too time consuming. We made the decision to purchase the vehicle within 45 minutes. It took another 2 hours before we could be on our way.
After returning from a vacation, I discovered my car would not start. I called Subaru Roadside Assistance and they came out to jumpstart it. They advised me to take my car to the nearest Subaru dealership to have the battery check. I had not dealt with the Surprise dealership. They advised me to get a new battery, in that mine was 4 years old. I was pleasantly surprised that I was in and out of there in less than an hour with no appointment. Glenn worked with me on the price and with my coupon, I paid less than I did ... Read More Google - Apr 20, 2026
great smooth fast experience was quick, turn around time was quick, no complains just overall easy experience
I recently purchased the Subaru Uncharted from the Subaru Superstore of Suprise. Ronnie was awesome - he knew the car inside and out, even though it is a new release and had only been on the lot for 3 days. This is my first EV and having a sales associate like Ronnie, who owns the Solterra EV, was extremely beneficial. He cut my EV learning curve in half during the test drive.
Scott and the entire sales team were super friendly and went out of their way to make sure I had an excellent experience.
Finally, Todd made the financing experience ... Read More DealerRater - Apr 20, 2026
George and Jeff were fantastic yet again in helping us get the best deal possible for our new car. We’re so grateful for them! Our second time shopping with them and will definitely be back again in the future.
Very professional. John explained all work completed. The car detailer did a great job! Thanks.
Go above and beyond for loyal customers, wait time for service is long but the team is communicative and consistent with great customer service. I always feel like I'm taken care of by glen with honesty and integrity
Great experience! Great team! Thank you!
I recently purchased a certified used 2026 vehicle from Subaru Superstore of Surprise, and the experience was excellent from start to finish. My salesperson, Joseph, was outstanding—professional, straightforward, and completely hassle‑free. There was no back‑and‑forth or pressure at any point, which made the process smooth and stress‑free.
I also want to recognize Todd in the finance department. He was just as professional and never pressured me to buy anything I didn’t want. Everything was explained clearly, and the entire transaction felt honest and easy.
The dealership also took the time to make sure the car ... Read More DealerRater - Apr 17, 2026
